Privacy Policy

Last updated: May 2025 · Unispital Healthcare, Ambala, Haryana

Unispital Healthcare ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our diagnostic imaging services. Please read this policy carefully.

1. Information We Collect

We collect information you provide directly to us, including:

·Contact details: name, phone number, email address, and postal address when you book an appointment or contact us.

·Medical information: scan type, referral details, and clinical history provided for the purpose of your diagnostic appointment.

·Usage data: pages visited, browser type, and IP address collected automatically via server logs.

·Communication records: messages sent via our contact form, WhatsApp, or email.

2. How We Use Your Information

We use the information we collect to:

·Schedule and confirm your diagnostic appointments.

·Deliver your radiology reports and communicate results to your referring clinician.

·Respond to your enquiries and provide customer support.

·Send appointment reminders via SMS or WhatsApp (with your consent).

·Improve our services and website experience.

·Comply with legal and regulatory obligations under Indian law.

3. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your information with:

·**Your referring clinician or hospital**, to deliver your radiology report.

·**Service providers** who assist us in operating our website and services (e.g., cloud hosting, SMS gateway), under strict confidentiality agreements.

·**Regulatory authorities**, if required by law or court order.

We do not share your medical data with third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal and medical data against unauthorised access, alteration, disclosure, or destruction. These include:

·Encrypted data transmission (HTTPS/TLS).

·Access controls limiting data access to authorised personnel only.

·Regular security reviews of our systems.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including:

·Medical records and radiology reports: retained for a minimum of 7 years in accordance with Indian medical records regulations.

·Contact and booking data: retained for 3 years from the date of last contact.

·Website usage logs: retained for 90 days.

You may request deletion of your non-medical personal data at any time (see Section 7).

6. Cookies

Our website uses cookies to improve your browsing experience. We use:

·Essential cookies: required for the website to function correctly.

·Analytics cookies: to understand how visitors use our site (anonymised data only).

You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

7. Your Rights

Under the Digital Personal Data Protection Act 2023 (DPDP Act) and applicable Indian law, you have the right to:

·**Access** the personal data we hold about you.

·**Correct** inaccurate or incomplete data.

·**Request deletion** of your personal data (subject to legal retention requirements).

·**Withdraw consent** for processing where consent is the legal basis.

·**Nominate** a person to exercise your rights on your behalf.

To exercise any of these rights, contact us at [email protected] or call 70823 03027.

8. Children's Privacy

We do not knowingly collect personal data from children under 18 without verifiable parental consent. Paediatric patients' data is handled with additional care and is only processed with the consent of a parent or legal guardian.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website. The date of the most recent revision appears at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer:

Unispital Healthcare

840 Sector 7, Ambala City, Haryana 134003, India

Email: [email protected]

Phone: +91 70823 03027